ACCESSIBILITY STATEMENT

Website Accessibility

Highlands Resort is committed to furthering the accessibility and usability of its website, highlandsresort.com. Highlands Resort is using the relevant portions of the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG) to guide its compliance. The relevant portions of the WCAG will serve as our primary web accessibility standard, though other standards may also be used to provide accessibility to the extent required by the Americans with Disabilities Act (ADA).

Please be aware that our efforts are ongoing. If you have specific questions or concerns about the accessibility of any particular webpage on highlandsresort.com, please contact us at  info@highlandsresort.com. If you encounter an accessibility issue, please be sure to specify the particular web page in your email or phone call, and we will make all reasonable efforts to make that page accessible for you.

Physical Accessibility of Highlands Resort

Making the resort accessible to everyone is very important to us and over the years we have been able to make more and more of the resort accessible. However, due to our location and the hilly nature of our property, we are still a work-in-progress. Please call with your questions and we will do our best to accommodate you.

  • Resort’s Location:

    • Requires a car or the ability to walk up a steep hill.

    • Taxi, Lyft & Uber service is extremely limited in our area.

    • The road we are on does not have a sidewalk (most neighborhood roads in our area do not).

  • Parking: One van accessible parking space with accessible path of travel to office.

  • Office and Clubhouse: both are accessible.

  • ADA Gender Neutral Restroom: located in Clubhouse.

  • Guest Room: The Redwood Suite is accessible. Please see the room description for details.

  • Hearing assistance: portable assistance kits available upon request.

  • Barrier free guest rooms and cabins: please see room descriptions and resort map.

  • Swimming Pool:

    • Pool has lift chair.

    • Pool area is down about 8′ from the office and parking level and is not accessible without assistance.